Before We Dive In...

Just a few important details about how we work. Please take a moment to review. – Team Aqualuxe

STANDARD TERMS & CONDITIONS OF SALE

ACCEPTANCE OF TERMS OF USE AGREEMENT

a. Electronic Agreement/Modification.

This Agreement is an electronic contract that sets out the legally binding terms of your use of the Website and your purchase of Products. By accessing the Website, ordering or purchasing Products or becoming a registered customer, you consent to have this Agreement provided to you in electronic form. This Agreement includes Aqualuxe Outfitting' Privacy Policy and any notices regarding the Website. By accessing the Website or clicking the Accept Button and becoming a registered user, you accept this Agreement and agree to the terms, conditions and notices contained or referenced herein.

b. Modification

This Agreement may be modified by Aqualuxe at its sole discretion from time to time, such modifications to be effective upon posting by Aqualuxe on the Website and your use of the Website after such posting will constitute acceptance by you of such changes. Please consult this Agreement regularly. This Agreement was last updated on 01.01.25.

c. Access & Retention

A link to this Agreement will be found on the Aqualuxe Outfitting homepage. In order to access and retain this electronic Agreement, you must have access to the World Wide Web, either directly or through devices that access web-based content, and pay any service fees associated with such access. In addition, you must use all software and equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device. Please print a copy of this document for your records.

Payment Options

There are 4 forms of payment:

Credit card: this option carries a 3% Transaction Fee to be added before invoicing.
Bank Wire Transfer: this option carries a flat fee of $39.
Check: no fees added to the invoice.
Zelle: no fees added to the invoice.

Please confirm your preferred way of payment and we will send you instructions.

Cancellations

We completely get it, we change our minds too! Cancelled orders for NON-CUSTOMABLE items will incur a 25% service charge to restock the merchandise. Cancellations are subject to acceptance by Aqualuxe Outfitting at its sole discretion.

Submit inquiries directly to one of our crew at info@aqualuxeoutfitting.com, including Invoice Number, Item Description and Photos documenting the inquiry.

We will promptly assign all approved returns an RA number to post on the outside of returned merchandise box. No returns will be accepted without an RA number on the packaging. Credit will be issued upon receipt of goods at warehouse with all accessories and parts. Boxes will not be accepted at the warehouse if RA number is not visibly posted on outside of box. No credit shall be given for returns with missing accessories or parts.

ALL SPECIAL ORDERS AND CUSTOM ORDERS ARE FINAL SALE. NO RETURNS.

Aqualuxe Outfitting will not be held responsible for any inbound or outbound freight expenses incurred on orders cancelled.

email : info@aqualuxeoutfitting.com

All uniform, branded items, specific finishes, floor mats, luggage mats, mattresses and bedding, include but not limited to, are considered custom items.

Delivery Time

International shipping times depend on the products and destination.

For standard orders received during regular working hours, Aqualuxe Outfitting strives to achieve turnaround times of 10 business days to process orders (that do not include customizations) from the time received to exit from warehouse plus shipping time to the Port of your choice.

However, most orders will exit sooner as we process and ship as quickly as possible.

Weekends, holidays and events beyond Aqualuxe Outfitting control may result in longer processing periods.

Aqualuxe Outfitting is not responsible for delays caused by carriers or other causes beyond its reasonable control. No delivery date specified on any purchase order or other communication from purchaser shall be binding upon Aqualuxe Outfitting.

Once you place an order we will confirm stock, order and leadtime within 24-48 hours.

That said, keep in mind our record to satisfy and exceed expectations with our clients.

Aqualuxe Outfitting may deliver all of the goods at one time or in lots or portions from time to time, depending on client’s orders.

Payment is due, when order is invoiced.

Aqualuxe Outfitting reserves the right to delay shipment or cancel orders without liability to customer if customer is in arrears in payment or if its credit condition deteriorates or if Aqualuxe Outfitting is insecure about whether it will be paid the full amount due for each shipment.

Claims & Returns

email : info@aqualuxeoutfitting.com

Customer shall have the right to inspect the goods at the time and place of delivery before paying or accepting them. Retention of the goods for 48 hours shall be deemed acceptance. All claim and return requests must be submitted within 72 hours following receipt of product. Please indicate nature of claim and/or if it is a return request by using one of the recognized category codes below:

- Damage (D): Aqualuxe Outfitting must be notified of any breakage or damages from transit within 72 business hours of delivery. Aqualuxe Outfitting reserves the right to request photo documentation of damages before credits will be issued. Any request for breakage credit from damage in transit will be denied after 72 hours. UPS sometimes will want to inspect packaging, let us know of the damage as soon as possible.

- Returns (R): Submit claim directly to one of our crew. We will promptly assign all approved returns an RA number to post on the outside of returned merchandise box. No returns will be accepted without an RA number on the packaging. Credit will be issued upon receipt of goods at warehouse with all accessories and parts. Boxes will not be accepted at the warehouse if RA number is not visibly posted on outside of box. No credit shall be given for returns with missing accessories or parts. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Credit will only be issued to the name of the Payer only.

ALL SPECIAL ORDERS, ALL BRANDED ORDERS AND ALL CUSTOM ORDERS ARE FINAL SALE. NO RETURNS.

Order Errors: Aqualuxe Outfitting is not responsible for errors on phone orders regardless of fault. The customer will be responsible for in-bound freight due to errors of this nature. It is highly recommended that orders be in writing and emailed to info@aqualuxeoutfitting.com.

Delinquent Invoices

A monthly service charge of 2% per month will apply to all unpaid and delinquent invoices and will be additional, to the balance outstanding, together with attorney fees and other collection costs. Payments may not be withheld on any invoice because of partial delivery of the entire order.

Liability of the Company

Shall be limited to the replacement value of any goods agreed by Aqualuxe Outfitting to be defective. Goods agreed by Aqualuxe Outfitting as defective will be replaced free of charge only if reported within 72 hours or at Aqualuxe Inc’s, discretion. The Company shall be under no liability whatsoever for any consequential loss, SUN DAMAGE (color fading), LAUNDERING (color running), punitive or incidental damages.

Aqualuxe Inc. does not take responsibility for the fading or discoloration of towels (beach or guest towels). Using the right detergent and proper storing of the towels will keep them longer, but exposure to the sun will eventually make them fade.

You agree to indemnify and hold Aqualuxe Inc., its subsidiaries, affiliates, officers, directors, agents, and other partners and employees, harmless from any loss, liability, damages, claim, actions, or demand, including reasonable attorney's fees, made by any third party due to or arising out of this Agreement and/or arising from any use of this Website or email communications.

Sales Tax in Florida and Shipping out of State

Florida Sales Tax is 7%.

When items are sent out of State, there is no Sales Tax collected by Aqualuxe Inc. The Client (you) are responsible to pay sales tax in the State you receive the goods/service/merchandise.

Product and Swatch Colors

Aqualuxe Inc. has made every effort to display as accurately as possible the colors of the Products that appear on the Website. However, as the actual colors you see will depend on your monitor, Aqualuxe Inc. cannot guarantee that your monitor's display of any color will be accurate.

Digital Mock ups

Please note, our digital mockups are designed to serve as a visual guide for confirming style, color, and embroidery layout only. Please note that they are not created to scale, and therefore may not reflect the exact proportions of quilting, embroidery, or other elements.

While we strive to provide a clear representation of the overall design, these mockups are not intended to be used for precise measurements or detailing. As such, we cannot be held liable for any discrepancies in size or scale between the mockup and the final product. The purpose of the mockup is solely to offer a visual concept, and not to guarantee exact specifications

PRIVACY POLICY. Please refer to our Privacy Policy, which is incorporated into this Agreement by this reference.

Eligibility

You must be at least eighteen (18) years of age to purchase Products, register with or otherwise use the Website. By using the Website, you represent and warrant that: (a) you have the right, authority and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement; (b) all registration and listing information you submit is truthful and accurate; (c) you will maintain the accuracy of such information; (d) you are 18 years of age or older; and (e) your use of the Website does not violate any applicable law or regulation.

Website Content

Occasionally there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and/or availability. Aqualuxe Inc. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Aqualuxe Inc. apologizes for any inconvenience this may cause you.

Electronic Communications

When you visit the Website or send e-mails to Aqualuxe Outfitting, you are communicating electronically. You consent to receive communications from Aqualuxe Inc. electronically. Aqualuxe Inc. will communicate with you by e-mail or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications provided to you electronically satisfy any legal requirement that such communications be in writing. You also agree that by signing up for Aqualuxe Outfitting e-mails you consent to receiving products, promotions and other advertisements from Aqualuxe Inc.

Passwords/Account Settings

When you sign up to become a registered customer, you will also be asked to choose a password for purposes of accessing the Website and purchasing Products. You are responsible for maintaining the confidentiality of the username and password that you designate during the registration process, and you are fully responsible for all activities that occur under your username and password. You shall prevent unauthorized use of the Website using your password. You agree to: (a) immediately notify Aqualuxe Inc. of any unauthorized use of your username or password or any other breach of security; and (b) ensure that you exit from your account at the end of each session. Aqualuxe will not be liable for any loss or damage arising from your failure to comply with this provision. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. All assignments of your password shall be void.

Submission of Content

When you submit content to Aqualuxe Inc., that is covered by intellectual property rights, like images, photos and videos ("Content"), you specifically give Aqualuxe Inc. the following permission: you grant Aqualuxe an irrevocable, transferable, sub-licensable, royalty-free, worldwide license to use, reproduce, modify and display any Content that you submit. You represent and warrant that you own or otherwise control all of the rights to the Content; that the Content is accurate; that use of the Content you supply does not violate this Agreement and will not cause injury to any person or entity; and that you will indemnify Aqualuxe for all claims resulting from Content you supply. Aqualuxe has the right but not the obligation to monitor and edit or remove any activity or Content. Aqualuxe takes no responsibility and assumes no liability for any Content submitted by you or any third party. To the extent contained within or associated with the Content, you grant and consent to Aqualuxe permission to use, and to alter without restriction your name, portrait, photograph and/or other likeness in any and all manner of media, whether for commercial or non-commercial purposes, whether now known or hereafter existing, in perpetuity.

Intellectual Property and License/Site Access

Aqualuxe Inc. owns and retains all proprietary rights in the Website. Except as otherwise expressly noted, all Products, images, illustrations, designs (including Product designs), graphics, icons, photographs, text, audio clips, video clips and other materials that appear as part of the Website as well as the selection, arrangement and organization of the foregoing and the Website as a whole (collectively, 'Content') are subject to copyright, trademark, service mark, trade dress, and/or other intellectual property rights or licenses and rights of publicity and privacy, all worldwide rights, titles and interests in and to which are owned by or licensed to Aqualuxe Inc. or its suppliers. All software used on this Website is the property of Aqualuxe Inc. or its suppliers and is protected by U.S. and international copyright and other intellectual property laws.

"Aqualuxe", "Top Notch Tabletop", "Relief Chef Services", "Aqualuxe Outfitting", "Charter Collection", along with other Website graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Aqualuxe Inc. in the U.S. and/or other countries. Aqualuxe' trademarks and trade dress may not be used in connection with any product or service that is not Aqualuxes', in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Aqualuxe. All other trademarks not owned by Aqualuxe that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Aqualuxe Inc. References on the Website to the trademarks, service marks, trade names, products, company names or services of third parties are provided for your convenience and do not in any way constitute or imply an endorsement or recommendation of that third party or its products or services by Aqualuxe Inc.

Links to Third Party Sites

Aqualuxe Inc. may provide, or third parties may provide, links to other World Wide Web sites or resources. Because Aqualuxe Inc. has no control over such sites and resources, you acknowledge and agree that Aqualuxe Inc. is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Aqualuxe Inc. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of, or reliance upon, any such content, goods or services available on or through any such site or resource. We do not control the privacy policies or practices of these Websites. You should review those policies before providing any personal information. Aqualuxe Inc. is not responsible for the content or practices of any linked Websites and provides these links solely for navigation convenience to visitors.

Force Majeure

Aqualuxe Inc. shall not be liable for failing to perform its obligations hereunder because of circumstances reasonably beyond the control of Aqualuxe Inc. Such circumstances shall include (without limitation) any acts or omissions of any government or governmental authority, natural disaster, act of a public enemy, acts of terrorism, riot, sabotage, labor disputes, power failure, delays in transportation or deliveries of supplies or materials, computer failure, hardware failure, telecommunications failure, software failure, failure of users to cooperate with the reasonable requests of Aqualuxe Inc., breach of this Agreement by users, and any other events reasonably beyond the control of Aqualuxe Inc.

Consent to Jurisdiction, Forum Selection and Choice of Law. By using the Website you expressly agree that if there is any dispute arising out of the Website and/or the Products, or in the event of any judicial action arising directly, indirectly, or otherwise in connection with, out of, related to or from this Agreement or any transaction covered hereby or otherwise arising in connection with the relationship between the parties, regardless of whether such action is brought under contract, tort, statute or otherwise, any such dispute shall be governed by the laws of the State of Florida, without regard to its conflict of law provisions, and you expressly agree and consent to the exclusive jurisdiction and venue of the state and federal courts of the State of Florida, in the County of Palm Beach, for the resolution of any such dispute. The aforementioned choice of venue is intended by the parties to be mandatory and not permissive in nature, thereby precluding the possibility of litigation between the parties with respect to or arising out of this Agreement in any jurisdiction other than that specified in this paragraph. You hereby waive any right you may have to assert the doctrine of forum non conveniens or similar doctrine or to object to venue with respect to any proceeding brought in accordance with this paragraph, and stipulate that the State and Federal courts located in the County of Palm Beach, State of Florida shall have in personam jurisdiction and venue over you for the purpose of litigating any dispute, controversy, or proceeding arising out of or related to this Agreement. Any final judgment rendered against a party in any action or proceeding shall be conclusive as to the subject of such final judgment and may be enforced in other jurisdictions in any manner provided by law.

Termination of Use

You agree that Aqualuxe Inc. may, in its sole discretion, terminate or suspend your access to all or part of the Website with or without notice and for any reason, including, without limitation, breach of this Agreement. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating our relationship with you and may be referred to appropriate law enforcement authorities.

Upon termination or suspension, regardless of the reasons therefore, your right to use the Website immediately ceases, and you acknowledge and agree that Aqualuxe Inc. may immediately deactivate or delete your account and all related information and files and/or bar any further access to such files or the Website. Aqualuxe Inc. will not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension.

AQUALUXE OUTFITTING

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